> Summary

Extensive experience with computer hardware and software testing, installation, maintenance, troubleshooting, programming, and support, and can fill any position related to these fields. Prior job titles include Test Engineer, SDET, Web Developer, and System Integration Technician. Highly motivated and self-improving worker and project manager.

> Related Skills

• Efficient and effective problem solver.
• Software testing and bug tracking; Writing and following test plans; Tool development and documentation.
• Well-versed in algorithmic program design - can quickly learn any programming language.
• Proficient in hardware and software installation, maintenance, troubleshooting and technical support.
• Experience with network administration and maintenance, and the UNIX environment.
• Electronic and mechanical experience.
• Able to work well both independently and as a team member.

> Professional Experience

Volt Computer Services, Redmond, WA (Nov. 2001-present) Microsoft Corp. (Nov. 2001 to Oct. 2003)

SDET 2: "Crimson Skies: High Road To Revenge" (Microsoft Game Studios, XBOX, 01/03 to 10/03) Developed internal test reporting tools and performed extensive testing prior to the game’s release. Web Development Engineer: Online Crash Analysis Group (02/02 to 09/02) Developed ASP/SQL-based tools to analyze large amounts of data. Software Test Engineer: WinNT Video Drivers Test Group (11/01 to 02/02) Tested cutting-edge video drivers in preparation for WHQL certification.

Ask Jeeves!, Inc., Emeryville, CA (Nov. 1999 - Apr.2001)

Quality Assurance Engineer Responsible for daily production releases of corporate websites, full manual testing of web application UIs, and documentation of QA processes. Typical tests were both white-box and black-box in nature. Performed automated load/performance testing, detailed log analysis, and server-level troubleshooting. Worked primarily with Windows NT 4.0 Server and Windows 2000 Server/Advanced Server; Norton GHOST. Wrote a Log Analyzer tool in C++ that delivered detailed reports from raw application logs. Maintained a Performance Lab and two Compatibility Labs, and performed most of the work on bringing a cluster of Win2K Advanced Server computers online for Client Support Services, from OS installation to final config.

Internet University of America, Walnut Creek, CA (1999)

Web Developer / Computer Technician Developed and maintained a variety of professional websites for individual and small business clients. Assisted with maintenance of training computers and network.

> Freelance / Other Experience

FoxPlay For Windows, (1998 to present)

Program Author Freeware music playlist organizer and multimedia front-end for a variety of music player programs. Provides a fast, intuitive interface and multiple, useful ways to present play list information. Written in Microsoft Visual C++. Was the smallest program in the Multimedia category at Winfiles.com to win a "Get It!" award.) For more information, please visit the FoxPlay Homepage at http://www.kieferskunk.net/foxplay.htm .

Outrage Entertainment Descent 3 Beta-Test Program (Summer 1999)

External Beta Tester Performed at-home beta testing of Descent 3, including Single and Multiplayer modes. Project involved following test plans and submitting complete bug reports to game developers. Received a tester credit in the game upon release.

Microsoft Windows 98 and XP Beta Programs (1998, 2001)

External Beta Tester Tested multiple builds of Windows 98 and Windows XP prior to release. Submitted bug reports covering system stability and compatibility issues.

Descent 2 3DFX Patch Program, (Aug. 1997 to present)

Beta Tester / Web FAQ Administrator Tested multiple versions of D2_3DFX (Descent 2 enhanced for 3DFX-based video cards) prior to release. Wrote and maintained a FAQ on D2_3DFX covering installation and performance issues. This FAQ is located at http://www.kieferskunk.net/d2_3dfx.htm .

Miscellaneous Experience and Hobbies

Volunteer testing projects include “Sewer Shark” for Sega CD, “Atomica Deluxe” by Popcap Games, Disney’s ToonTown Online, and numerous utilities and drivers for Windows. Volunteer technical assistance, video-game industry commentary and reviews, story writing, and documentation. Other spare-time programming projects include physics simulations, minor tool development, and music production.

> Computer Software

• Programming Languages: C, C++, HTML, JavaScript, VBScript, ASP, PHP, SQL and ADODB
• Test Tools: Microsoft RAID and Product Studio; COAST Webmaster
• Operating Systems: MS-DOS, Windows 3.x, 9x, NT/2000/XP, MacOS 7.x, 9.x
• Office Applications: MS Office (all aspects); WordPerfect; others
• Networking/Internet: TCP/IP, protocols, security issues; Web Design; IIS Administration
• Database Applications: MS Access, SQL Server, ClarisWorks, FileMaker Pro, etc.
• Graphics: Adobe Photoshop; Corel Draw!, PhotoPaint and Painter; Adobe PageMaker; AutoCAD
• JPEG compression, GIF animation; Cross-browser and cross-platform compatibility concerns

> Educational Background

California Polytechnic State University, San Luis Obispo, CA. (1997)